Empowering Decisions: Cultivating a Culture of Confident Problem-Solving

Imagine a garden filled with blossoming plants. Each plant represents a team member, and their growth symbolizes their ability to make decisions and solve problems independently. Now, imagine yourself as the gardener. Your job isn’t to micromanage every leaf and petal, but to cultivate an environment where each plant can thrive.

This is the essence of empowering a team. It’s about giving individuals the autonomy to make decisions within their realm of expertise, fostering a sense of ownership and responsibility. But how do you achieve this without creating chaos and confusion?

The answer lies in implementing the “rule of doubt.” Think of it as a simple guideline that helps individuals determine whether they have the authority and knowledge to make a particular decision.

Here’s how it works:

When faced with a decision, each team member should ask themselves three questions:

  1. Am I comfortable making this decision? This is about trusting their own judgment and experience.
  2. Is it within the scope of my authority? This is about understanding their role and responsibilities within the project.
  3. Does it align with the project’s goals and intent? This is about ensuring their decision supports the overall project objectives.

If the answer to any of these questions is “no” or even a hesitant “maybe,” then it’s time to escalate the decision up the chain of command. This ensures that decisions are made by those with the appropriate authority and understanding.

On the other hand, if the individual feels confident and comfortable with their decision, then they should go ahead and make it! This empowers them to take ownership, solve problems proactively, and contribute to the project’s success.

Now, like any garden, there will be times when a plant grows in an unexpected direction or needs a little pruning. Similarly, some team members might overstep their boundaries or hesitate to make decisions they’re capable of handling. These are opportunities for gentle correction and guidance.

Think of it as providing support and feedback to help each plant grow in the right direction. Over time, with consistent guidance and encouragement, the team will develop a strong sense of what decisions they can make independently and when to seek guidance.

This “rule of doubt” not only empowers the team but also streamlines decision-making. It allows problems to be solved at the lowest possible level, freeing up senior members to focus on strategic issues. It cultivates a culture of trust, confidence, and proactive problem-solving, transforming your team into a thriving garden of capable decision-makers.

AIMS Avatar

Leave a Reply

Your email address will not be published. Required fields are marked *

Rod Hutchings

My background includes leading high-performing teams, such as managing a team of 30+ Program and Project Managers at IBM and Kyndryl to deliver some of the largest ICT transformation programs in the Southern Hemisphere.   My leadership approach emphasises mentorship and empowerment, fostering environments where individuals and teams consistently exceed expectations.