Clarifying Roles within Project Teams

Guidance for Project Management Professionals

A fundamental aspect of successful project management is ensuring clear roles and responsibilities for every team member from the project’s outset.

While experience is invaluable, even seasoned professionals can overlook this critical step. Consider the following scenario:

A team of five experienced individuals was assembled. Despite their collective expertise, the project was hindered by a lack of clarity regarding leadership. Two members were independently informed they were the team lead. This ambiguity led to power struggles, confusion, and ultimately, impacted the team’s progress.

This situation highlights the importance of proactively addressing team dynamics and individual roles. Regardless of experience or expertise, neglecting these aspects can jeopardize project success.

Key Takeaways:

  • Explicitly define roles: Clearly communicate each team member’s responsibilities at the start of the project. Document these roles and ensure everyone understands their contribution to the overall objectives.
  • Facilitate open communication: Encourage team members to openly discuss their backgrounds, experiences, and expectations. This fosters a shared understanding and helps identify potential conflicts early on.
  • Establish a clear leadership structure: Whether it’s a single project manager or a shared leadership model, ensure a clear hierarchy is in place to facilitate decision-making and accountability.
  • Prioritize team process: Invest time in establishing effective team processes, including communication protocols, conflict resolution mechanisms, and decision-making frameworks.

By prioritizing role clarity and team process, project managers can foster a collaborative and productive environment that maximizes the team’s potential for success.

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Rod Hutchings

My background includes leading high-performing teams, such as managing a team of 30+ Program and Project Managers at IBM and Kyndryl to deliver some of the largest ICT transformation programs in the Southern Hemisphere.   My leadership approach emphasises mentorship and empowerment, fostering environments where individuals and teams consistently exceed expectations.