Just wrapped up moderating an incredibly insightful panel discussion on ‘Mastering Complexity’ with a group of phenomenal speakers. 🚀

The session was a masterclass in applying critical thinking to hashtag#complex scenarios, optimising workload management, and promoting a culture of innovation. We all left with a toolkit brimming with strategies to enhance service delivery and uplift our teams.

A big thank you to the experts who shared their wisdom: Dennis Hill, Jessica B. Segal, Maria Loumpourdi , Julie Quinne, and Susy Martins.

The panel discussed strategies for managing workload and hashtag#priorities in an environment of limited resources. Some key topics discussed included:
– Using methods like OKRs and hashtag#timeboxing to set clear priorities and manage time effectively
– The importance of communication, especially for distributed/remote teams
– Dealing with changing priorities and keeping track of everything
– Setting realistic expectations with stakeholders and handling unrealistic demands
– The consequences of not properly managing workload like burnout
– Practical tips like Dennis’ idea of using “buffer weeks” in the calendar
– Dennis said to manage time, as time will manage you if you don’t. Being aligned as a team helps with this.
– Julie said to get buy-in on organizational strategy and priorities, and have the courage to say no.
– Susy said to be proactive in managing priorities through clear communication with everyone. Your role is important so know what you’re supposed to do.
– Jessica said don’t be afraid to advocate for yourself, and use data/analysis to support your decisions. No or not now can be powerful answers.
– Maria recommended setting clear strategic priorities that are aligned to organizational goals.

Several panelists discussed using technology to help manage priorities and workload. Dennis recommended using collaborative tools like Trello to easily move tasks and priorities around in a visual way. This allows everyone on the team to stay updated in real-time. Julie agreed that picking a system and using it fully is better than half-attempts at different tools. She mentioned using tools like Trello, Slack, and Microsoft Teams/Planner. Technology can support communication and processes but doesn’t replace them if not used properly.

I loved the #331 system – a method that Susy Martins suggested for checking in. It involves having a quick meeting with team members where they share:

1) The three things they did last week
2) The three things they will work on this week
3) One or more things they need help with

This provides a framework for understanding what people have been working on, keeping everyone aligned on priorities, and identifying where additional support may be needed.

Ready to apply these insights and make a tangible difference in the mastering complexity!

LinkedIn Post: https://www.linkedin.com/posts/rodhutchings_complex-priorities-timeboxing-activity-7156703121769988097-9JS4?utm_source=share&utm_medium=member_desktop