The Challenge of Hybrid Teams

Research consistently highlights the critical factors that contribute to team success: clear goals, shared norms, a strong sense of identity, well-defined roles, and stable membership. When these elements are absent, teams become inefficient, unproductive, and individuals feel disconnected and demotivated.

The rise of hybrid work models, where some team members work remotely while others are co-located, presents unique challenges to establishing these success factors. It can lead to:

• Lack of clarity: Team members may feel uncertain about their roles and how they contribute to overall objectives.
• Weakened connections: Remote team members can feel isolated, leading to decreased communication and collaboration.
• Low motivation: The absence of regular interaction can impact morale and engagement.
• Increased workload: Hybrid teams may struggle with coordination and workflow, potentially leading to overwork for some members.

A Framework for Managing Hybrid Teams

To address these challenges and optimize team performance in hybrid environments, consider the following three-stage framework:

1. Triage:

• Assess the situation: Evaluate the current state of your team, identifying any existing or potential issues related to clarity, connection, motivation, and workload.
• Prioritize projects: Clearly define the team’s objectives and prioritize projects to ensure alignment with overarching organizational goals.
• Optimize team composition: Review the team’s skills and expertise, ensuring you have the right people to deliver on critical projects. Address any gaps or redundancies.

2. Stabilization:

• Establish clear communication channels: Implement robust communication strategies and tools that facilitate seamless interaction between co-located and remote team members.
• Foster a sense of community: Create opportunities for virtual and in-person social interaction to strengthen team bonds and build a shared identity.
• Promote work-life balance: Encourage healthy work habits and provide support to prevent burnout, particularly for remote team members who may face challenges maintaining boundaries.

3. Long-Term Care:

• Monitor team dynamics: Continuously assess team performance, identify areas for improvement, and address any emerging challenges.
• Embrace flexibility: Remain adaptable to evolving needs and preferences of team members, adjusting work arrangements and practices as necessary.
• Invest in professional development: Provide opportunities for skill enhancement and growth to ensure team members are equipped to thrive in a hybrid environment.

By proactively addressing the challenges of hybrid teams and implementing these strategies, project management professionals can foster high-performing teams that are productive, engaged, and resilient.