For program managers navigating the complexities of Technology & Transformation (T&T) programs, efficient reporting is paramount. Staying informed and being able to escalate critical issues promptly is essential for project success. Here’s how to set up an executive reporting system that keeps you in control:

1. Implement a Weekly RAID Dashboard

A RAID (Risks, Actions, Issues, Dependencies) dashboard provides a concise overview of the project’s health. By receiving a weekly RAID dashboard, program managers can:

• Identify Emerging Risks: Proactively identify and mitigate potential risks before they escalate into major issues.
• Track Action Items: Monitor the progress of action items and ensure timely completion.
• Address Issues Efficiently: Quickly identify and address critical issues that require immediate attention.
• Manage Dependencies: Stay informed about dependencies between different project components and anticipate potential roadblocks.

2. Delegate Operative Elements

Effective delegation is key for program managers to focus on strategic oversight. Empower T&T project managers to:

• Own Day-to-Day Management: Handle the day-to-day management of their respective projects, including task assignments, resource allocation, and progress tracking.
• Resolve Routine Issues: Address routine issues and escalate only critical matters to the program manager.
• Provide Regular Updates: Provide regular updates to the program manager on project progress and any emerging challenges.

3. Escalate Critical Items Timely

The weekly RAID dashboard allows program managers to quickly identify critical items that require their attention. This enables them to:

• Prioritise Escalations: Focus on escalating critical risks, issues, and dependencies that could significantly impact the program’s success.
• Engage Senior Management: Escalate critical items to senior management in a timely manner to ensure prompt decision-making and support.
• Avoid Information Overload: Avoid getting bogged down in operational details by delegating effectively and focusing on strategic escalations.

4. Utilise Reporting Tools

Leverage reporting tools to streamline the process and enhance visualisation:

• Project Management Software: Utilise project management software to generate automated RAID dashboards and track progress.
• Data Visualisation Tools: Use data visualisation tools to create clear and concise reports that highlight key trends and insights.
• Communication Platforms: Use communication platforms to facilitate seamless information sharing and escalation.

By implementing a robust executive reporting system, program managers can stay informed, delegate effectively, and escalate critical items promptly. This proactive approach ensures that T&T programs remain on track and deliver successful outcomes.