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Author: AIMS

  • Empowering Action: Decentralizing Decision-Making in Project Recovery

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    AIMS

    Imagine you’re leading a team of firefighters battling a raging inferno. In that critical situation, every second counts. You wouldn’t want your firefighters to stop and radio in for permission every time they need to adjust their strategy, would you? That delay could be disastrous. Similarly, in a Program Recovery, speed and agility are crucial.…

  • 90-day onboarding plan

    90-day onboarding plan

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    AIMS

    I created a 90-day onboarding plan to set my new ICT project manager up for success, and here’s why you should too. Bringing a new project manager onto your ICT team is an investment. You want them to hit the ground running, integrate seamlessly, and quickly become a valuable contributor. That’s where a well-structured 90-day…

  • The Collaborative Approach: A Case Study in Agile Adaptability

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    AIMS

    (A scenario for a project management training session) The Challenge: A major Australian insurance company, “AusInsure,” is implementing a new claims processing system using an agile methodology. However, the project is facing challenges: The Solution: Recognizing these issues, AusInsure brings in a new project leader, Emily, who advocates for a more collaborative and pragmatic approach…

  • Confronting the Crystal Ball: The Art of Accurate Estimation in Project Recovery

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    AIMS

    Okay, imagine you’re a Program Recovery Manager stepping into a project that’s gone off the rails. The client is breathing down your neck, the team is demoralized, and the deadline is a distant memory. Your mission: to develop a recovery plan, complete with realistic dates, and convince everyone that you can actually pull it off.…

  • Building High-Performing Teams: It’s Not Just About You

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    AIMS

    In today’s fast-paced and competitive world, building high-performing teams is more critical than ever. But what exactly constitutes a high-performing team? It’s more than just individual brilliance. It’s about recognizing that true strength lies in a diverse group of individuals with complementary skills, perspectives, and even ways of thinking that may surpass your own. Embracing…

  • Synchronising Forces: The Power of a Coordinated Technical Review in Project Recovery

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    AIMS

    Imagine you’re leading a rescue mission to save a sinking ship. You wouldn’t send the divers to patch the hull weeks after the engineers arrive to assess the damage, right? You need a coordinated effort, with all hands on deck at the right time. The same principle applies to project recovery, especially when technical issues…

  • Unpacking the Russian Doll: Managing Sub-Tasks in Project Recovery

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    AIMS

    Alright, imagine you’re facing a massive task, like “Fix the Website” or “Upgrade the System.” It seems overwhelming, right? Like one giant, monolithic block of work. But here’s the secret: these big tasks are often like Russian dolls, containing smaller, more manageable tasks nested inside. Think of it this way: “Fix the Website” might involve…

  • Transition in IT Service Delivery

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    AIMS

    Transition encompasses all the essential steps an IT vendor takes to smoothly assume service delivery responsibilities from a client. This process typically unfolds within the first 90-120 days of the contract and includes: Maintaining “Business as Usual” Throughout the transition period, the vendor prioritizes maintaining the client’s “business as usual” operations. This means minimizing disruptions…

  • Personal and strong story telling

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    AIMS

    Let’s say I need to fire up a room full of C-suite execs at a mining company about the importance of embracing innovation. Here’s how I’d deliver that message, inspired by the “Inch by Inch” speech: (Stands confidently centre stage, scans the room, making eye contact with individuals) “Alright, listen up! We’re in a fight.…

  • Powerful Phrases for Effective Customer Service: A Leadership Perspective

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    AIMS

    Renee Evenson’s Powerful Phrases for Effective Customer Service is a practical and valuable resource for anyone in a leadership role who aims to enhance their team’s customer service skills. While it may seem like a simple compilation of phrases and scripts, the book offers a deeper understanding of communication strategies that can significantly impact customer interactions and,…