Category: Leadership

  • People-First Leadership

    This morning, I had an insightful discussion with Heather House, Kerry Brown, Francisco (Paco) Farias, and Rusty Gaillard as part of a Hacking HR conference. The conversation revolved around the philosophy and practicality of adopting a “people-first” approach within organisations. We explored various topics, from defining what it means to be a “people-first” organisation to…

  • Decision Agility: A Critical Leadership Skill

    We’ve all been there: a critical project decision stalls, deadlines loom, and frustration mounts as we wait for a leader to make a choice. This all-too-common scenario highlights a crucial leadership competency often overlooked: decision agility. Decision agility is not simply about making quick decisions; it’s about making informed and timely decisions that propel projects forward and empower teams to…

  • Digital Transformation Leadership

    Today, I spent some time with John O’Duinn, Carolyn Chin-Parry and Enrique Rubio recording the panel “How to Thrive as a Leader During Digital Transformation” as part of the track “Digital Transformation Leadership” at the Hacking HR 2022 Global Online Conference. What a truly fun and fascinating conversation. We discussed what makes a great leader of…

  • Guiding Success: A Roadmap for Effective Project Leadership

    For the Discerning Executive: In today’s dynamic business landscape, achieving strategic objectives hinges on the ability to navigate the complexities of project management. This roadmap outlines the crucial elements that empower leaders to foster a culture of project excellence and drive impactful outcomes. 1. Decision-Making: The Compass for Success Imagine your project as a ship…

  • Minecraft for Managers: Serious Leadership Skills from a Virtual World

    While Winter Morgan’s “Trapped in the Overworld” and “Attack on Minecrafters Academy” are fictional adventures aimed at young Minecraft enthusiasts, they surprisingly offer valuable lessons that can be applied to leadership development. These seemingly simple stories provide a unique lens through which to explore essential leadership qualities in an engaging and accessible way. How Minecraft…

  • More Than Just Blocks: What Minecraft Teaches Us About Leadership (with a Book Review)

    Minecraft, the seemingly simple game of blocky landscapes and endless possibilities, has captivated millions worldwide. But beyond its entertainment value, Minecraft offers a surprisingly rich environment for developing essential leadership skills. It’s a world where players aren’t just passive consumers, but active creators, problem-solvers, and collaborators. This “sandbox” freedom fosters a unique learning experience with…

  • Powerful Phrases for Effective Customer Service: A Leadership Perspective

    Renee Evenson’s Powerful Phrases for Effective Customer Service is a practical and valuable resource for anyone in a leadership role who aims to enhance their team’s customer service skills. While it may seem like a simple compilation of phrases and scripts, the book offers a deeper understanding of communication strategies that can significantly impact customer interactions and,…