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Tag: Leadership

  • The Leader’s Role in Creating High-Performing Teams: Setting the Stage for Success

    The Leader’s Role in Creating High-Performing Teams: Setting the Stage for Success

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    AIMS

    High-performing teams don’t just happen by accident. They are cultivated by leaders who understand the importance of creating the right environment and establishing clear operating principles. These leaders recognize that effective teams are built on a foundation of shared goals, trust, and mutual respect.    Setting the Stage: The leader’s role is multifaceted. They must: Establishing Ground Rules:…

  • Transition in IT Service Delivery

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    AIMS

    Transition encompasses all the essential steps an IT vendor takes to smoothly assume service delivery responsibilities from a client. This process typically unfolds within the first 90-120 days of the contract and includes: Maintaining “Business as Usual” Throughout the transition period, the vendor prioritizes maintaining the client’s “business as usual” operations. This means minimizing disruptions…

  • Powerful Phrases for Effective Customer Service: A Leadership Perspective

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    AIMS

    Renee Evenson’s Powerful Phrases for Effective Customer Service is a practical and valuable resource for anyone in a leadership role who aims to enhance their team’s customer service skills. While it may seem like a simple compilation of phrases and scripts, the book offers a deeper understanding of communication strategies that can significantly impact customer interactions and,…

  • Business Is Combat: A Fighter Pilot’s Guide to Winning in Modern Business Warfare – A Leadership Perspective

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    AIMS

    James D. Murphy, a decorated fighter pilot and successful entrepreneur, draws a compelling analogy between the high-stakes world of aerial combat and the challenges faced in modern business in his book, “Business Is Combat.” While the comparison might initially seem dramatic, Murphy skillfully translates his military experience into a practical leadership framework, offering valuable insights…

  • Flawless Consulting: A Guide to Getting Your Expertise Used By Peter Block

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    AIMS

    A Holistic Approach to Consulting Peter Block’s Flawless Consulting is more than just a guide for consultants; it’s a roadmap for anyone who wants to effectively influence others and create positive change. Block masterfully blends practical techniques with insightful observations about human behavior, making this book relevant for consultants and leaders across various fields. Strengths: Areas for…

  • Is Your Project Team a Dream Team or a Nightmare? (And How to Make it the Former!)

    Is Your Project Team a Dream Team or a Nightmare? (And How to Make it the Former!)

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    AIMS

    Ever felt like you’re herding cats instead of leading a team? As project managers, we know the struggle is real. Juggling deadlines, resources, and personalities can feel like a chaotic circus act. But what if I told you there’s a way to transform that chaos into a symphony of productivity and success? The secret lies…

  • Unlocking Clarity: A Guide to Effective Leadership Communication

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    AIMS

    Tired of leaving your team members lost in a fog of ambiguity? Transform your leadership with these clear communication strategies. Imagine this: You’ve just stepped out of a meeting with your boss, Sarah. She’s enthusiastically outlined a new project, but you’re left with more questions than answers. What exactly needs to be done? Who’s responsible?…

  • Book Review: Extreme Ownership – A Critical Analysis from an Australian Military Perspective

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    AIMS

    By Jocko Willink and Leif Babin As a former officer in the Royal Australian Air Force (RAAF), I am consistently seeking opportunities to enhance my leadership capabilities. “Extreme Ownership: How U.S. Navy SEALs Lead and Win” by Jocko Willink and Leif Babin, provides a compelling framework for leadership development, drawing upon the authors’ experiences as…

  • I did this 1 thing to become a more effective ICT project leader, and it changed everything.

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    AIMS

    I used to think leadership was about technical expertise and giving orders. But after years of leading ICT projects, I realized something was missing. My teams weren’t reaching their full potential, and I felt a disconnect between myself and my team members. Then, I discovered the power of emotional intelligence. This one shift in focus…

  • Is Your Mood Contagious? The Power of Emotional Contagion in ICT Project Management

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    AIMS

    Ever notice how a stressed-out team leader can send ripples of anxiety through the entire project? Or how a calm and collected project manager can inspire confidence and focus even in the face of challenges? This isn’t just coincidence; it’s the power of emotional contagion at play. What is Emotional Contagion? Simply put, emotional contagion…