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Tag: Trust

  • The Trust-Performance Matrix: Why “Good Guys” Finish First

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    AIMS

    This simple graph speaks volumes about the dynamics of high-performing teams. Let’s break down the quadrants: 1. High Performance, High Trust: The Holy Grail! These are your rockstars – skilled, reliable, and genuinely good people. They elevate the entire team. 2. High Performance, Low Trust: Beware the “toxic” zone. These individuals may deliver results, but…

  • Leadership Vulnerability: Fostering Trust, Inclusion, and Wellbeing in the Workplace

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    AIMS

    In today’s workplace, vulnerability has become a crucial attribute for effective leadership. During the recent panel discussion on “Leadership Vulnerability: How Openness Can Foster Trust, Inclusion, and Wellbeing,” we explored how vulnerability in leadership can not only build trust but also drive team performance, inclusion, and employee wellbeing. As a moderator, it was a privilege…

  • Leading with Trust: The Key to Unlocking Your Team’s Potential

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    AIMS

    Have you ever felt like you were leading a team of talented individuals, but something was holding them back? Like a car with a powerful engine but a faulty gearbox, the potential is there, but it’s not translating into the speed and performance you know is possible. The missing ingredient? Trust. Think about your own…

  • Powerful Phrases for Effective Customer Service: A Leadership Perspective

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    AIMS

    Renee Evenson’s Powerful Phrases for Effective Customer Service is a practical and valuable resource for anyone in a leadership role who aims to enhance their team’s customer service skills. While it may seem like a simple compilation of phrases and scripts, the book offers a deeper understanding of communication strategies that can significantly impact customer interactions and,…

  • Book Review: Extreme Ownership – A Critical Analysis from an Australian Military Perspective

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    AIMS

    By Jocko Willink and Leif Babin As a former officer in the Royal Australian Air Force (RAAF), I am consistently seeking opportunities to enhance my leadership capabilities. “Extreme Ownership: How U.S. Navy SEALs Lead and Win” by Jocko Willink and Leif Babin, provides a compelling framework for leadership development, drawing upon the authors’ experiences as…