Troubled projects can significantly impact profitability and negatively affect a company’s reputation for client satisfaction and service quality. Maintaining a strong reputation is crucial for attracting new clients and retaining existing ones. Once a company’s reputation is damaged, it can be challenging to recover.
Troubled projects are an unavoidable reality in the IT services industry, and every area of the business is susceptible. The goal is to minimize the number and impact of these projects.
To improve service quality, it’s essential to analyze both successes and failures. This analysis allows for continuous process improvement.
The root causes of troubled projects are often similar across different areas of the business. While the overall list of causes remains relatively consistent, the prevalence of specific causes may change over time.
Prioritizing delivery excellence has helped reduce financial losses from troubled projects. It is crucial to maintain this focus, especially in challenging market conditions.
Key questions to consider when addressing troubled projects:
- What defines a troubled project?
- What are the common reasons for projects becoming troubled?
- What proactive steps can be taken to avoid troubled projects?